Built on a decade of insurance-side experience.
Metro No-Fault & Arbitration Support was founded to give NYC's legal and medical communities the inside knowledge they need to win No-Fault and Workers' Comp cases.
Robert Kiongo
Founder & Principal Case Specialist
"I used to cut your settlements down. Now I increase them. I know every insurer trick — because I built them. Today, I'm flipping the script for your firm. Let's make insurers pay what they never wanted to. Bring me in, and watch them fold."
I bring over 10 years of insurance-industry experience to every case file I handle. Having worked on the carrier side of No-Fault and Workers' Compensation claims, I understand precisely how cases are evaluated, denied, and defended — knowledge that becomes a powerful advantage when you're on the other side of the table.
I founded Metro No-Fault & Arbitration Support to put that insider perspective to work for NYC law firms, medical providers, and billing companies. Whether the matter is a complex AAA arbitration, an IME rebuttal, or a Workers' Compensation Board hearing, my goal is the same: deliver clean, defensible, well-organized case support that saves your team time and strengthens your position.
Fluent in both English and French, I'm uniquely positioned to serve the city's diverse Francophone communities — including Haitian, West African, and French-Canadian clients.
How We Work
Integrity
We earn trust by being thorough, transparent, and accountable on every file we touch.
Accuracy
Insurance carriers reward precision. Our case files are organized, complete, and audit-ready.
Confidentiality
Sensitive client information is handled with strict care, in line with industry best practices.
Privacy isn't a feature — it's the foundation of every law firm we serve.
Law firms operate under some of the strictest confidentiality obligations in any profession. Attorney-client privilege, HIPAA-protected medical records, sealed settlements, and sensitive personal injury details all demand more than casual care — they require disciplined, defensible handling at every step. A single mishandled document can compromise a case, breach an ethical duty, or expose a firm to significant liability.
That's why privacy and security sit at the core of how we operate. Every file we touch is treated as privileged. We use encrypted storage and secure transfer channels, enforce strict access controls so only assigned personnel see your case material, and follow clear retention and disposal protocols. Our workflows are built to align with HIPAA standards and the confidentiality expectations set by the New York Rules of Professional Conduct.
When you bring us into a case, you're not just adding capacity — you're partnering with a team that understands the stakes of confidentiality and protects your firm's reputation as carefully as you do.
Serving every borough of New York City.
We support law firms, medical practices, and billing companies across all five NYC boroughs. Remote and on-site engagement available.
- Manhattan
- Brooklyn
- Queens
- The Bronx
- Staten Island
Ready to streamline your No-Fault case workflow?
Get expert support backed by 10+ years of insurance-industry experience. Schedule a consultation today.